Frequently Asked Questions v1.0.0

To create a SLYD account:

1. Visit the SLYD signup page
2. Enter your email address and create a password
3. Verify your email by clicking the link sent to your inbox
4. Complete your profile information
5. Add a payment method to activate your account

You can also sign up using your Google, GitHub, or Microsoft account for faster onboarding.

To reset your password:

1. Visit the login page
2. Click on "Forgot password?" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Create a new password by following the link

For security reasons, password reset links expire after 24 hours. If you don't receive the email, check your spam folder or contact support.

SLYD uses a pay-as-you-go billing model:

• Resource-based pricing: You pay for the actual resources you consume (CPU, memory, storage, and bandwidth).
• Hourly billing: Resources are billed at an hourly rate, with partial hours prorated to the minute.
• Monthly invoicing: Your usage is totaled and billed at the end of each calendar month.
• Prepaid wallet: You can add funds to your wallet in advance, and usage is deducted automatically.

You can view your current usage and projected costs in real-time through the Billing section of your dashboard.

SLYD accepts the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, and Discover
• ACH/Bank Transfers: Direct bank transfers (US accounts only)
• PayPal: For personal and business accounts
• Cryptocurrency: Bitcoin, Ethereum, and USDC
• Invoice/Purchase Order: Available for enterprise customers with annual commitments

All payment information is securely processed through our PCI-compliant payment providers. SLYD never stores your complete payment details on our servers.

SLYD offers several types of compute instances to suit different workloads:

• Standard Instances: Balanced CPU and memory for general-purpose workloads
• Compute Optimized: High CPU-to-memory ratio for compute-intensive applications
• Memory Optimized: High memory-to-CPU ratio for memory-intensive applications
• Storage Optimized: Enhanced I/O performance for data-intensive workloads
• GPU Instances: NVIDIA GPU accelerators for machine learning and graphics rendering

Each instance type is available in multiple sizes, allowing you to scale resources according to your needs.

You can connect to your SLYD compute instance in several ways:

• SSH: Connect to Linux instances using your SSH key through the assigned tunnel URL (e.g., ssh [email protected])
• Web Terminal: Use the built-in web terminal in the SLYD console for quick access without SSH setup
• SFTP: Transfer files using SFTP clients like FileZilla or WinSCP
• Web Applications: Access deployed web applications through their assigned URLs

All connections are secured through Cloudflare Zero Trust tunneling with end-to-end encryption and identity-based access controls.

You can resize an existing compute instance by following these steps:

1. Navigate to the Instances section in your dashboard
2. Select the instance you want to resize
3. Click on the "Resize" button in the instance details page
4. Choose the new instance size from the available options
5. Review the changes and confirm

The SLYD marketplace offers a wide range of pre-configured applications for immediate deployment:

• Development Environments: LAMP/LEMP stacks, Node.js, Python, Ruby, Go, Java
• Databases: MySQL, PostgreSQL, MongoDB, Redis, Elasticsearch
• Web Servers: Nginx, Apache, Caddy
• CMS Systems: WordPress, Drupal, Ghost, Strapi
• AI/ML Tools: TensorFlow, PyTorch, Jupyter Notebooks
• Collaboration Tools: Mattermost, Rocket.Chat, Gitea

New applications are added regularly based on user requests and emerging technologies. You can also deploy custom applications using container images or installation scripts.

Yes, you can deploy your own Docker containers on SLYD compute instances in several ways:

1. Docker CLI: Use standard Docker commands on your instance
2. Custom Image: Upload your container images to the SLYD registry
3. Docker Compose: Deploy multi-container applications using compose files
4. CI/CD Integration: Automate deployments with GitHub Actions, GitLab CI, or Jenkins

SLYD instances come with Docker pre-installed, and our tunneling technology automatically handles port exposure and SSL termination for containerized applications.

To generate an API key for the SLYD platform:

1. Log in to the SLYD console
2. Navigate to Settings → API Keys
3. Click "Create New API Key"
4. Set a description and select the desired permissions
5. Choose an expiration date (or leave unlimited for persistent keys)
6. Click "Generate Key"

The SLYD API provides programmatic access to most platform features, allowing you to:

• Create, manage, and monitor compute instances
• Deploy applications from the marketplace
• Configure networking and tunnels
• Manage storage volumes and backups
• Access billing information and usage metrics
• Integrate with CI/CD pipelines for automated deployments
• Build custom dashboards and monitoring tools

Our API follows RESTful principles with JSON payloads and includes comprehensive documentation with interactive examples. We also provide client libraries for popular programming languages including Python, JavaScript, Go, and Ruby.

Yes, the SLYD API implements rate limiting to ensure platform stability and fair usage:

• Basic accounts: 60 requests per minute
• Professional accounts: 300 requests per minute
• Enterprise accounts: 1,000+ requests per minute (customizable)

Rate limits are applied per API key and reset every minute. The API returns standard HTTP 429 responses when rate limits are exceeded, along with headers indicating your current usage and reset time.

HTTP/1.1 429 Too Many Requests
Content-Type: application/json
X-RateLimit-Limit: 60
X-RateLimit-Remaining: 0
X-RateLimit-Reset: 1620000000

{
  "error": "rate_limit_exceeded",
  "message": "You have exceeded the API rate limit. Please try again later.",
  "retry_after": 45
}
                    

For operations that require higher throughput, contact our support team to discuss enterprise-level rate limit adjustments.

SLYD implements multiple layers of security to protect your data and applications:

• Infrastructure Security:
  • Physical data center security with 24/7 monitoring
  • Network isolation and firewalls
  • DDoS protection through Cloudflare
• Data Security:
  • Encryption of data in transit (TLS 1.3)
  • Encryption of data at rest (AES-256)
  • Regular security patching
• Access Security:
  • Multi-factor authentication
  • Role-based access control
  • Zero-trust network architecture
• Operational Security:
  • Continuous vulnerability scanning
  • Security incident response team
  • Regular penetration testing

Our security practices are regularly audited and certified by independent third parties to maintain compliance with industry standards.

SLYD maintains compliance with several industry standards and regulations:

• SOC 2 Type II: Certified for security, availability, processing integrity, confidentiality, and privacy
• ISO 27001: Certified for information security management
• GDPR: Compliant with EU data protection regulations
• CCPA: Compliant with California Consumer Privacy Act
• HIPAA: Available for healthcare workloads with Business Associate Agreement (BAA)
• PCI DSS: Environment suitable for PCI workloads (Level 1)

For regulated industries with specific compliance requirements, we offer dedicated compliance packages with enhanced security controls and documentation. Contact our sales team for more information about compliance options.